Return Policy
Return / Refund Policy
At Pradeep Group, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, you may return eligible item(s) within 7 days from the date of delivery for a refund or exchange, subject to the following conditions:
Return Eligibility Criteria:
- The item(s) must be in unused and undamaged condition with all original tags and packaging intact.
- Personalized or customized items are not eligible for return unless there is a manufacturing defect or damage.
- Items purchased during special promotions or sales may have different return conditions; please refer to the specific terms of the promotion.
Return Process:
- Contact our customer support team within 7 days of receiving your order to initiate the return process.
- Provide your order number and details of the item(s) you wish to return.
- Our team will guide you through the return procedure, including packaging instructions and return shipping address.
- Once we receive and inspect the returned item(s), we will process your refund or exchange as per our policy.
Refund Timeline:
- Refunds will be issued to the original payment method within 3 business days after the return is processed.
- Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Cancellation Policy: Once an order is placed, it cannot be cancelled and refunded. We apologize for any inconvenience this may cause.
Contact Us:
If you have any questions or need assistance with your return, please contact our customer support team at Email- saratjewellery@gmail.com or call- 8249323050 .